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Manual de Introdução ao Governo Digital

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Conheça os principais elementos do Governo Digital e como planejar e implementar esse que tem se tornado o modelo mais eficiente de gestão.

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Gratuito

Prefácio Especial de 5 anos do Estônia Hub

Inédito no Brasil

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Estônia Hub: Há 5 anos ajudando na desburocratização dos serviços públicos e privados

Nascemos em 2019, comprometidos com a missão de desburocratizar, internacionalizar e digitalizar (DID), e agora estamos celebrando 5 anos. Nosso objetivo é trazer as práticas exemplares da transformação digital da Estônia para o Brasil, criando pontes tecnológicas e comerciais entre os países nos setores público, privado e o terceiro setor. Nos dedicamos a uma gama de atividades, incluindo imersões, consultoria, cursos e eventos, com o intuito de fomentar inovação e contribuir para o desenvolvimento econômico e social.

E como comemoração aos nossos 5 anos, trouxemos para o ebook um novo prefácio, atualizado e que reflete o momento atual tanto do Estônia Hub quanto do Governo Digital.

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Hannes Astok – Diretor-adjunto | e-governance academy

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Sobre o Manual

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Esta publicação ajudará você a entender os elementos e principais desafios do governo digital. Não nos profundaremos em questões técnicas nem forneceremos orientações para a criação de um governo digital dentro de um governo.

O texto se baseia nas experiências dos colaboradores dele, que participaram de projetos de governo digital em diferentes partes do mundo. Ele se destina a profissionais de todos os níveis que lidam com projetos governamentais.

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Baixe o Manual de Introdução ao Governo Digital!

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Entenda o processo de desburocratização e digitalização da Estônia.

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O que você aprenderá nesse ebook

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Elementos do Governo Digital

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Elementos digitais e analógicos que compões o Governo Digital, tais como: Legislação e regulamentos, modelos financeiros, identidade e assinatura digital e privacidade e segurança cibernética.

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Planejamento e Implantação do Governo Digital

Configuração e organização, estrutura legal, modelo financeiro e estrutura técnica necessários para que a implementação seja realizada com sucesso.

[/tatsu_inline_text][/tatsu_column][/tatsu_row][/tatsu_section][tatsu_section bg_color= “” bg_image= “” bg_repeat= “no-repeat” bg_attachment= ‘{“d”:”scroll”}’ bg_position= ‘{“d”:”top left”}’ bg_size= ‘{“d”:”cover”}’ bg_animation= “none” padding= ‘{“d”:”45px 0px 90px 0px”}’ margin= ‘{“d”:”0px 0px 0px 0px”}’ video_preload= “auto” bg_video_mp4_src= “” bg_video_ogg_src= “” bg_video_webm_src= “” overlay_color= “” overlay_blend_mode= “none” section_height_type= “auto” custom_height= ‘{“d”:””}’ vertical_align= “center” top_divider= “none” top_divider_zindex= “9999” bottom_divider_zindex= “9999” bottom_divider= “none” top_divider_height= ‘{“d”:”100″}’ top_divider_position= “above” bottom_divider_height= ‘{“d”:”100″}’ bottom_divider_position= “below” top_divider_color= “#ffffff” bottom_divider_color= “#ffffff” invert_top_divider= “0” invert_bottom_divider= “0” flip_top_divider= “0” flip_bottom_divider= “0” section_id= “regras” section_class= “” section_title= “Regras” offset_value= “” full_screen_header_scheme= “background–dark” overflow= “” z_index= “0” hide_in= “0” animate= “1” animation_type= “none” animation_delay= “0” animation_duration= “300” border_style= ‘{“d”:”solid”,”l”:”solid”,”t”:”solid”,”m”:”solid”}’ border= ‘{“d”:”0px 0px 0px 0px”}’ border_color= “” border_radius= “” box_shadow= “0px 0px 0px 0px rgba(0,0,0,0)” key= “rydQ9r6ia”][tatsu_row full_width= “0” bg_color= “” border_style= ‘{“d”:”solid”,”l”:”solid”,”t”:”solid”,”m”:”solid”}’ border= ‘{“d”:””}’ border_color= “” no_margin_bottom= “0” equal_height_columns= “0” gutter= “medium” column_spacing= “px” fullscreen_cols= “0” swap_cols= “0” padding= ‘{“d”:”0px 0px 0px 0px”}’ margin= ‘{“d”:”0px 0px”}’ row_id= “” row_class= “” box_shadow= “0px 0px 0px 0px rgba(0,0,0,0)” border_radius= “0” hide_in= “” animate= “1” animation_type= “none” animation_delay= “0” animation_duration= “300” layout= “1/1” key= “Hyx_75HaiT”][tatsu_column bg_color= “” bg_image= “” bg_repeat= “no-repeat” bg_attachment= “scroll” bg_position= ‘{“d”:”top left”}’ bg_size= ‘{“d”:”cover”}’ padding= ‘{“d”:”0px 0px 0px 0px”}’ margin= ‘{“d”:””}’ border_style= ‘{“d”:”solid”,”l”:”solid”,”t”:”solid”,”m”:”solid”}’ border= ‘{“d”:””}’ border_color= “” border_radius= “0” box_shadow_custom= “0px 0px 0px 0px rgba(0,0,0,0)” video_preload= “auto” bg_video_mp4_src= “” bg_video_ogg_src= “” bg_video_webm_src= “” overlay_color= “” overlay_blend_mode= “normal” animate_overlay= “none” link_overlay= “” vertical_align= “none” sticky= “0” offset= ‘{“d”:”0px 0px”}’ column_parallax= “0” column_width= ‘{“d”:100,”l”:100,”t”:100,”m”:100}’ column_mobile_spacing= “0” image_hover_effect= “none” column_hover_effect= “none” hover_box_shadow= “0px 0px 0px 0px rgba(0,0,0,0)” overflow= “” col_id= “” column_class= “” top_divider= “none” top_divider_height= ‘{“d”:”100″,”m”:”0″}’ top_divider_color= “#ffffff” flip_top_divider= “0” top_divider_zindex= “9999” bottom_divider= “none” bottom_divider_height= ‘{“d”:”100″,”m”:”0″}’ bottom_divider_color= “#ffffff” flip_bottom_divider= “0” bottom_divider_zindex= “9999” left_divider= “none” left_divider_width= ‘{“d”:”50″,”m”:”0″}’ left_divider_color= “#ffffff” invert_left_divider= “0” left_divider_zindex= “9999” right_divider= “none” right_divider_width= ‘{“d”:”50″,”m”:”0″}’ right_divider_color= “#ffffff” invert_right_divider= “0” right_divider_zindex= “9999” z_index= “0” hide_in= “” animate= “1” animation_type= “none” animation_delay= “0” animation_duration= “300” layout= “1/1” key= “S1Wu7cBToT”][tatsu_inline_text max_width= ‘{“d”:”100″}’ wrap_alignment= “center” text_alignment= ‘{“d”:”center”}’ margin= ‘{“d”:”0px 0px 15px 0px “}’ bg_color= “” typography= ‘{“d”:{“font-family”:”google:Lato”,”font-variant”:”700″,”text-transform”:”none”,”font-size”:”28px”,”line-height”:””,”letter-spacing”:””}}’ box_shadow= “0px 0px 0px 0px rgba(0,0,0,0)” padding= ‘{“d”:”0px 0px 0px 0px”}’ border_style= ‘{“d”:”solid”,”l”:”solid”,”t”:”solid”,”m”:”solid”}’ border= ‘{“d”:”0px 0px 0px 0px”}’ border_color= “” border_radius= “0px” hide_in= “” css_id= “” css_classes= “” animate= “1” animation_type= “none” animation_delay= “0” animation_duration= “300” key= “rJi_gI6sa”]

10 regras para implantação do Governo Digital

[/tatsu_inline_text][/tatsu_column][/tatsu_row][tatsu_row full_width= “0” bg_color= “” border_style= ‘{“d”:”solid”,”l”:”solid”,”t”:”solid”,”m”:”solid”}’ border= ‘{“d”:”0px 0px 0px 0px”}’ border_color= “” no_margin_bottom= “0” equal_height_columns= “0” gutter= “large” column_spacing= “px” fullscreen_cols= “0” swap_cols= “0” padding= ‘{“d”:”0px 7% 0px 7% “,”m”:”0px 0% 0px 0%”,”t”:”0px 0% 0px 0%”}’ margin= ‘{“d”:”0px 0px”}’ row_id= “” row_class= “” box_shadow= “0px 0px 0px 0px rgba(0,0,0,0)” border_radius= “0px” hide_in= “0” animate= “1” animation_type= “none” animation_delay= “0” animation_duration= “300” layout= “1/2+1/2” key= “SyNuXqSpjp”][tatsu_column bg_color= “” bg_image= “” bg_repeat= “no-repeat” bg_attachment= “scroll” bg_position= ‘{“d”:”top left”}’ bg_size= ‘{“d”:”cover”}’ padding= ‘{“d”:”0px 0px 0px 0px”}’ margin= ‘{“d”:””}’ border_style= ‘{“d”:”solid”,”l”:”solid”,”t”:”solid”,”m”:”solid”}’ border= ‘{“d”:”0px 0px 0px 0px”}’ border_color= “” border_radius= “0px” box_shadow_custom= “0px 0px 0px 0px rgba(0,0,0,0)” video_preload= “auto” bg_video_mp4_src= “” bg_video_ogg_src= “” bg_video_webm_src= “” overlay_color= “” overlay_blend_mode= “none” animate_overlay= “none” link_overlay= “” vertical_align= “middle” sticky= “0” offset= ‘{“d”:”0px 0px”}’ column_parallax= “0” column_width= ‘{“d”:50,”l”:50,”t”:50,”m”:100}’ column_mobile_spacing= “0” image_hover_effect= “none” column_hover_effect= “none” hover_box_shadow= “0px 0px 0px 0px rgba(0,0,0,0)” overflow= “” col_id= “” column_class= “” top_divider= “none” top_divider_height= ‘{“d”:{“d”:”100″,”m”:”0″},”m”:”0″}’ top_divider_color= “#ffffff” flip_top_divider= “0” top_divider_zindex= “9999” bottom_divider= “none” bottom_divider_height= ‘{“d”:{“d”:”100″,”m”:”0″},”m”:”0″}’ bottom_divider_color= “#ffffff” flip_bottom_divider= “0” bottom_divider_zindex= “9999” left_divider= “none” left_divider_width= ‘{“d”:{“d”:”50″,”m”:”0″},”m”:”0″}’ left_divider_color= “#ffffff” invert_left_divider= “0” left_divider_zindex= “9999” right_divider= “none” right_divider_width= ‘{“d”:{“d”:”50″,”m”:”0″},”m”:”0″}’ right_divider_color= “#ffffff” invert_right_divider= “0” right_divider_zindex= “9999” z_index= “0” hide_in= “0” animate= “1” animation_type= “none” animation_delay= “0” animation_duration= “300” layout= “1/2” gutter= “large” key= “BJSuX9Hps6”][tatsu_accordion style= “style1” collapsed= “1” title_color= “” title_hover_color= “” content_bg_color= “” border_color= “#CACACA” outer_border_color= “” border_style= ‘{“d”:”solid”,”l”:”solid”,”t”:”solid”,”m”:”solid”}’ border= ‘{“d”:”0px 0px 0px 0px”}’ title_font= “h5” content_font= “body” margin= ‘{“d”:”0 0 60px 0″}’ hide_in= “” css_id= “” css_classes= “” animate= “1” animation_type= “none” animation_delay= “0” animation_duration= “300” padding= ‘{“d”:””}’ border_radius= “” box_shadow= “0px 0px 0px 0px rgba(0,0,0,0)” key= “rkUO79Hpo6”][tatsu_toggle title= “1. O mais importante em primeiro lugar” field_type= “default” key= “HyDuXcr6oa”]

Os doadores internacionais não devem investir em projetos de implantação de tecnologia antes que os empreendimentos estejam totalmente organizados, que os planos sejam aprovados e que haja financiamento sustentável.

[/tatsu_toggle][tatsu_toggle title= “2. Arquitetura e identificação eletrônica” field_type= “default” key= “ByOuX5Bpip”]

A arquitetura geral do governo digital e a arquitetura de identificação eletrônica devem ser desenvolvidas ao mesmo tempo que a implantação de tecnologias de serviço. Criar o governo digital a partir de serviços independentes sem uma arquitetura acordada não é sustentável, não permite o compartilhamento de dados e pode desperdiçar tempo, dinheiro e outros recursos.

[/tatsu_toggle][tatsu_toggle title= “3. O governo digital não pode ser importado” field_type= “default” key= “H1YdQcSpoT”]

O conhecimento necessário para planejar, regular e implantar o governo digital precisa vir de dentro do país. Especialistas estrangeiros vêm e vão, mas a responsabilidade por um governo digital saudável permanece interna. Os líderes locais do governo digital precisam ter sede de mudanças.

[/tatsu_toggle][tatsu_toggle title= “4. Gestão da mudança” field_type= “default” key= “S1c_75STiT”]

Os principais líderes do governo precisam estar envolvidos e reconhecer a necessidade de alterar os processos comerciais, os regulamentos e o compartilhamento de dados tradicionais dentro do governo. Uma estratégia clara e uma organização sustentável são fundamentais. Os resultados reais do governo digital só podem ser vistos após vários anos de trabalho árduo. A motivação política, no entanto, pode ser abordada em curto prazo e cultivada com pequenas conquistas.

[/tatsu_toggle][tatsu_toggle title= “5. A cooperação com o setor privado de TIC é fundamental” field_type= “default” key= “SkiuQ9Bpo6”]

Um modelo em que todos os recursos de TIC estão dentro do governo não é viável nem sustentável. As universidades podem apoiar, mas o principal recurso são as empresas privadas de TIC, que trabalham com a implementação de TIC diariamente.

[/tatsu_toggle][/tatsu_accordion][/tatsu_column][tatsu_column bg_color= “” bg_image= “” bg_repeat= “no-repeat” bg_attachment= “scroll” bg_position= ‘{“d”:”top left”}’ bg_size= ‘{“d”:”cover”}’ padding= ‘{“d”:”0px 0px 0px 0px”}’ margin= ‘{“d”:””}’ border_style= ‘{“d”:”solid”,”l”:”solid”,”t”:”solid”,”m”:”solid”}’ border= ‘{“d”:”0px 0px 0px 0px”}’ border_color= “” border_radius= “0px” box_shadow_custom= “0px 0px 0px 0px rgba(0,0,0,0)” video_preload= “auto” bg_video_mp4_src= “” bg_video_ogg_src= “” bg_video_webm_src= “” overlay_color= “” overlay_blend_mode= “none” animate_overlay= “none” link_overlay= “” vertical_align= “middle” sticky= “0” offset= ‘{“d”:”0px 0px”}’ column_parallax= “0” column_width= ‘{“d”:50,”l”:50,”t”:50,”m”:100}’ column_mobile_spacing= “0” image_hover_effect= “none” column_hover_effect= “none” hover_box_shadow= “0px 0px 0px 0px rgba(0,0,0,0)” overflow= “” col_id= “” column_class= “” top_divider= “none” top_divider_height= ‘{“d”:{“d”:”100″,”m”:”0″},”m”:”0″}’ top_divider_color= “#ffffff” flip_top_divider= “0” top_divider_zindex= “9999” bottom_divider= “none” bottom_divider_height= ‘{“d”:{“d”:”100″,”m”:”0″},”m”:”0″}’ bottom_divider_color= “#ffffff” flip_bottom_divider= “0” bottom_divider_zindex= “9999” left_divider= “none” left_divider_width= ‘{“d”:{“d”:”50″,”m”:”0″},”m”:”0″}’ left_divider_color= “#ffffff” invert_left_divider= “0” left_divider_zindex= “9999” right_divider= “none” right_divider_width= ‘{“d”:{“d”:”50″,”m”:”0″},”m”:”0″}’ right_divider_color= “#ffffff” invert_right_divider= “0” right_divider_zindex= “9999” z_index= “0” hide_in= “0” animate= “1” animation_type= “none” animation_delay= “0” animation_duration= “300” layout= “1/2” gutter= “large” key= “Bk2OmqSTjp”][tatsu_accordion style= “style1” collapsed= “1” title_color= “” title_hover_color= “” content_bg_color= “” border_color= “#CACACA” outer_border_color= “” border_style= ‘{“d”:”solid”,”l”:”solid”,”t”:”solid”,”m”:”solid”}’ border= ‘{“d”:”0px 0px 0px 0px”}’ title_font= “h5” content_font= “body” margin= ‘{“d”:”0 0 60px 0″}’ hide_in= “” css_id= “” css_classes= “” animate= “1” animation_type= “none” animation_delay= “0” animation_duration= “300” padding= ‘{“d”:””}’ border_radius= “” box_shadow= “0px 0px 0px 0px rgba(0,0,0,0)” key= “Sk6d79B6oT”][tatsu_toggle title= “6. Comece com projetos-piloto” field_type= “default” key= “H1RO7cHTjp”]

e empreendimentos de “prova de conceito” para entender melhor as necessidades e condições prévias e envolver as partes interessadas. Só siga para as implantações em grande escala depois disso.

[/tatsu_toggle][tatsu_toggle title= “7. Banco de Dados Digital” field_type= “default” key= “Skkx_79Bao6”]

Os principais componentes do governo digital são bancos de dados digitais, uma plataforma segura de intercâmbio de dados, uma identidade digital, um portal de serviços on-line e um sistema de gerenciamento de metadados com um catálogo de serviços. Esses componentes são complementados por sistemas de gerenciamento de documentos digitais em ministérios e outras instituições e por soluções online setoriais. Os bancos de dados principais são o registro civil (registro da população), o registro imobiliário e o registro comercial.

[/tatsu_toggle][tatsu_toggle title= “8. Mecanismos de financiamento sustentáveis” field_type= “default” key= “ryeedQ5HTiT”]

Ao iniciar a implantação do governo digital, devem ser planejados mecanismos de financiamento sustentáveis. Isso envolve o orçamento nacional. Os custos de execução de projetos de governo digital não podem ser totalmente financiados por investimentos privados. A definição de um orçamento para o governo digital no âmbito nacional também promove a implantação e a coordenação dele.

[/tatsu_toggle][tatsu_toggle title= “9. Estrutura legal” field_type= “default” key= “Sy-l_QqHpjT”]

Uma estrutura legal de apoio deve ser desenvolvida como parte integrante da implantação do governo digital. Questões jurídicas relacionadas à proteção de dados pessoais, à privacidade, à segurança dos dados e a outros assuntos devem ser resolvidas antes que os sistemas de TIC sejam lançados no governo.

[/tatsu_toggle][tatsu_toggle title= “10. Medidas de política de privacidade e segurança cibernética” field_type= “default” key= “B1Mx_QqS6jT”]

As medidas de segurança cibernética devem ser implantadas em todo o governo, juntamente com medidas para proteger infraestruturas essenciais. O sucesso da segurança cibernética não depende apenas da tecnologia e dos profissionais de TIC responsáveis, mas também do cumprimento dos protocolos digital e não digital adequados por parte de todos os funcionários do governo.

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Baixe o Manual de Introdução ao Governo Digital!

Entenda o processo de desburocratização e digitalização da Estônia.

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Raphael Fassoni – Cofundador e CEO | Estônia hub

Sobre o Estônia Hub

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Raphael Fassoni é empreendedor e consultor de negócios internacionais. Formado em Relações Internacionais pela UNESP e Universidade de Dresden (Alemanha) com especializações em consultoria estratégica em Harvard e liderança em Stanford.

No Brasil, foi um dos mais jovens profissionais a se tornar Diretor Comercial da TOTVS, a maior empresa de software da América Latina.

Atualmente, mora em Tallinn (Estônia), atuando como co-fundador do Estonia Hub, empresa focada em acelerar a transformação digital e gerar novos negócios e parcerias entre Brasil e Estônia nos setores público e privado.

Em reconhecimento ao seu impacto nas relações internacionais, Raphael foi agraciado com a Medalha da Ordem de Rio Branco pelo Itamaraty em Setembro de 2023. Ele tem sido uma figura instrumental no fortalecimento dos laços entre Brasil e Estônia, através do Estônia Hub desde 2019.

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Guilherme Pavarini – Cofundador e CDO | GPXLator Translation Services

Sobre a GPX

Por meio da parceria entre Estônia Hub, GPXLator e e-Governance Academy, viabilizamos a tradução deste documento. Quando pensamos sobre esta tradução, selecionamos cuidadosamente uma equipe específica de profissionais que possuem grande conhecimento na área de tecnologia. Durante o processo, os profissionais foram incentivados a manter uma comunicação constante entre si e a contribuir não apenas com correções, mas com ideias que aprimoraram o trabalho e geraram resultados ainda melhores.

Definimos o planejamento, a metodologia e a padronização de aspectos fundamentais como guia de estilo e glossário, além de um estudo sobre os padrões do documento original. Entendemos que cada cliente ou documento possui suas próprias expectativas, demandas específicas, padrões, tecnologia, terminologia e requisitos de estilo. Pudemos garantir isso utilizando as ferramentas tecnológicas certas para que o trabalho ficasse pronto com rapidez e confiabilidade.

Somos uma equipe multidisciplinar de tradutores nativos altamente qualificados, com conhecimento profundo e específico nas mais diversas áreas. Somos apaixonados pelo nosso trabalho e prestamos serviços de qualidade, com transparência, integridade e ética profissional. Se sua empresa não possui uma estratégia de tradução e localização, a GPXLator dispõe de uma equipe especializada que poderá ajudá-lo a estabelecer a padronização, metodologia e tradução de sua demanda.

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Baixe o Manual de Introdução ao Governo Digital!

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Preencha o formulário abaixo e receba em seu e-mail o Manual de Introdução ao Governo Digital completo, incluindo o prefácio comemorativo dos 5 anos do Estônia Hub.

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Conheça nossas imersões

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